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Leave Us a Review

Our customers are the center of our universe and we’re grateful for them. If you’re willing to share your experience about your interaction with our agency, it’ll be a great help for other people looking to make smart and confident decisions about their insurance and financial services.


Take 60 seconds (or more if you want) to share your story by clicking on one of the review links below.

What our customers say about us...

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El Homie

July 2, 2026

5  out of  5
rating by El Homie
"Joeanna Flores was very patient, kind and knowledgeable. She is truly an asset to State Farm I thank her for helping with insurance. 10/10 recommend her and this office"
We responded:
"Thank you for the wonderful 5-star review! We are so happy you had a wonderful experience with us here at State Farm Agent Sara Russo’s Team. If you ever need anything down the road, do not hesitate to reach out—we would love to help!"
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jhonny lopez

July 2, 2026

5  out of  5
rating by jhonny lopez
"Muchas gracias por su atención muy buenas servicio ami me atendió joeanna una excelente persona gracias por su servicio lo recomiendo le doy un 10 de 10"
We responded:
"Thanks for the 5-stars! We appreciate your feedback and support here on State Farm Agent Sara Russo’s Team. "
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Rodolfo Arturo Delima

July 2, 2026

5  out of  5
rating by Rodolfo Arturo Delima
"Excelente atención"
We responded:
"We appreciate your review, Rodolfo. We are so happy that you had such a wonderful experience with State Farm Agent Sara Russo’s Team here in East Elmhurst ! "
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Niyetta Gourdine

July 1, 2026

5  out of  5
rating by Niyetta Gourdine
"To The Lovely Ppl And Their Team Mrs Liz, Joeanna Love You Guys!!! I Appreciate Your Service That Is Soooooo Awesome ❤️❤️❤️❤️❤️💯"
We responded:
"Thanks for the 5-stars! We appreciate your feedback and support here on State Farm Agent Sara Russo’s Team. "
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Jacqueline Litowinsky

June 29, 2026

5  out of  5
rating by Jacqueline Litowinsky
"Professional, thorough, and understanding - very glad I chose this office!"
We responded:
"Thanks so much for the amazing review, Jacqueline! We really appreciate your support here in East Elmhurst . If you ever have any questions or need insurance assistance in the future, we are just a message away!"
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Richie Stair

June 29, 2026

5  out of  5
rating by Richie Stair
"The absolute best customer service by far. Always available for any questions and changes highly recommend this State Farm office if you want great insurance and peace of mind"
We responded:
"Thank you for the fantastic review, Richie! We are always here to help with your insurance needs here in East Elmhurst . "
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Victor Sanchez

June 26, 2026

5  out of  5
rating by Victor Sanchez
"I've had state farm insurance for quite some time now and must say im very satisfied with there customer service. Always a pleasure speaking to the staff. Sara, Liz, Johanna etc."
We responded:
"Thanks for the impressive review! We are thrilled to hear you had a wonderful experience with State Farm Agent Sara Russo’s Team here in East Elmhurst . "
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Clarence Pressley

June 26, 2026

5  out of  5
rating by Clarence Pressley
"I very apppriate the but found someone local in my area. I thank you Joeanna Floes...."
We responded:
"Thank you for taking the time to leave such a great review, Clarence. We strive for excellence in all things insurance and are grateful for your positive feedback. "
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Juan michael Almonte rivera

June 17, 2026

5  out of  5
rating by Juan michael Almonte rivera
"Gracia Johana Muy amable"
We responded:
"Thank you so much for the 5-star review of State Farm Agent Sara Russo’s Team! We deeply appreciate your kind words here in East Elmhurst . "
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Susie Darko

June 11, 2026

5  out of  5
rating by Susie Darko
"I spoke with Liz at State Farm⁠ today, and she was extremely informative and helpful. She reached out to discuss the possibility of adding renters insurance to my current auto insurance policy, and while reviewing my options, we also had an informative conversation about the different types of life insurance available.

I have been a State Farm customer for many years, and Liz has consistently been my go-to representative whenever I have questions or need assistance. She is always patient, knowledgeable, and willing to take the time to explain things clearly. Her professionalism and excellent customer service make every interaction a positive experience. I truly appreciate her dedication and support."
We responded:
"Thank you for the positive review! If you have any insurance-related questions or needs, please feel free to reach out. "
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Anthony

June 10, 2026

5  out of  5
rating by Anthony
"Worked with Jessica for the past few years and she was great! Very responsive and always provided advice that best fits your needs. I would recommend anyone to get a quote here as they provide affordable coverages."
We responded:
"Anthony, thank you for your kind review. We deeply appreciate your feedback of State Farm Agent Sara Russo’s Team here in our East Elmhurst office. "
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Brandon Kramer

June 8, 2026

5  out of  5
rating by Brandon Kramer
"Helpful on the phone- persistent as well"
We responded:
"Thank you for your kind review of State Farm Agent Sara Russo’s Team. We appreciate it!"
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Chou Chou

June 5, 2026

5  out of  5
rating by Chou Chou
"Called for home insurance. Talked to a Liz immediately, no robot phone menus. In our increasingly digital world, it was an absolute pleasure to speak to a knowledgeable person on the other end of the phone rather than an automated menu. Liz was extremely patient and explained very carefully home insurance and broke down for me the price for the different components of the plan. Would highly recommend this office."
We responded:
"Thank you for the fantastic review, Chou! We are always here to help with your insurance needs here in East Elmhurst . "
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Matthieu Delay

June 5, 2026

5  out of  5
rating by Matthieu Delay
"I was interested in getting rentals insurance and Joeanna was a huge help with the process making the quote both affordable and with great coverage!"
We responded:
"We genuinely appreciate your 5-star review. It is our goal to provide high-quality insurance services, and we are happy to know that we met your expectations! "
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Yoona Choi

May 30, 2026

5  out of  5
rating by Yoona Choi
"Had a wonderful experience speaking with Liz from State Farm. She followed up with me and answered all my questions thoroughly, and provided great service."
We responded:
"Thank you so much for the 5-stars, Yoona! We really appreciate your feedback and are always here to help with any insurance needs you have. Feel free to reach out to us here on State Farm Agent Sara Russo’s Team anytime."
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Yasin Azad

May 15, 2026

5  out of  5
rating by Yasin Azad
"I had a great experience working with Joeanna Flores at State Farm. She was extremely friendly, professional, and went out of her way to ensure my personal item insurance was set up properly. She took the time to explain everything clearly, answered all my questions, and made the entire process smooth and stress-free.

What I appreciated most was her follow-through and communication. Joeanna made sure to close the loop and confirm that everything was fully completed and finalized correctly. Her customer service and attention to detail truly stood out. Highly recommend working with her!"
We responded:
"Thank you for your kind review of State Farm Agent Sara Russo’s Team. We appreciate it!"
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Antonio Lumley

February 12, 2026

5  out of  5
rating by Antonio Lumley
"Johanna was very helpful in meeting all my needs, providing accurate information about the several options I have available to me, and was patient and expedient in her service with me every time."
We responded:
"Thank you so much for the 5-stars, Antonio! We hugely appreciate your feedback. If you ever want to chat about your insurance needs, we are here and happy to help! "
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Nancy Menusan

February 11, 2026

5  out of  5
rating by Nancy Menusan
"Joanne was very courteous and helpful"
We responded:
"We genuinely appreciate your 5-star review. It is our goal to provide high-quality insurance services, and we are happy to know that we met your expectations! "
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Oscar Nuñez

February 10, 2026

5  out of  5
rating by Oscar Nuñez
"Quiero agradecer a viky Mendez blanco por ayudarme con mi seguro y su tiempo"
We responded:
"Oscar, thank you for the fantastic rating! We are committed to delivering honest insurance information and reliable service, and we are glad that came through in your experience. "
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Marvin Qian

February 4, 2026

5  out of  5
rating by Marvin Qian
"Liz Foss was super helpful in getting my renter's insurance set up. My building gave confusing instructions, but she patiently went through it with me."
We responded:
"Thanks for the impressive review! We genuinely appreciate you taking the time to leave this great feedback for us here on State Farm Agent Sara Russo’s Team. "
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Ivana R

January 30, 2026

5  out of  5
rating by Ivana R
"We have been with State Farm for a while now. We have a fantastic experience working with Sara Russo - State Farm Insurance Agent. As a driver, finding the right coverage at a reasonable price can be stressful, but the team here made it incredibly simple. Specifically, Liz Foss is always patient and goes above and beyond to answer all our questions and solve any concerns. Liz has been consistently professional and helpful with any issues that arise. They truly care about their clients and provide excellent service. If you’re looking for a reliable agency in Queens, we highly recommend this team!!"
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Dinawattie Khublall

January 21, 2026

5  out of  5
rating by Dinawattie Khublall
"Sabrina & Tianna has excellent customer service skills. Both were knowledgeable and went beyond measures for my insurance needs."
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Simoun Urcia

January 21, 2026

5  out of  5
rating by Simoun Urcia
"My wife and I recently acquired life insurance with the help of Jessica Rivera. She was very kind, patient, and knowledgeable in insurance plans."
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Brian Craig

November 17, 2025

5  out of  5
rating by Brian Craig
"First and foremost I would like to thank Liz Foss who represents state farm with excellent customer and professionalism along with Jessica, Sabrina, Joanne and staff that give me comfort and reassurance being a car insurance policy holder something I'm forever grateful for"
We responded:
"Hi Brian!
Thank you so much for your kind words! We're thrilled to hear that Liz, Jessica, Sabrina, Joeanna, and the entire team, provided you with excellent customer service and professionalism. It's our goal to make you feel comfortable and reassured as a valued State Farm policyholder. We truly appreciate your trust and look forward to continuing to serve you!

Best Regards,
Sara Russo, State Farm Agent "
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Xeleste Vasquez

November 15, 2025

5  out of  5
rating by Xeleste Vasquez
"Fui únicamente a hacer una cotización de seguro para mi auto, pero terminé contratando el servicio con State Farm. Santiago fue una persona sumamente amable y profesional; me ofreció una atención maravillosa y me explicó todo con mucha paciencia.
Estoy encantada con el trabajo que hizo el día de hoy."
We responded:
"Hola Celeste!

¡Muchas gracias por compartir tu experiencia!

Atentamente,
Sara Russo "